FAQs

Q. What areas do you cover?

A. We cover all of the South-East, including London, Kent, Sussex & Essex. We can also guarantee a very prompt service in Dartford, Crayford & Bexley. 

Q. Where is your office based?

 

A. Our office is conveniently located just behind Dartford train station. See our contact details for more information. We will soon be opening our showroom on the same premises to feature some of our most popular products. We will have a range of products available for demonstration and showcase, so you can be sure of the high quality products you will receive. Products will including BKG Services Lifts, Terry Platform Lifts & Handicare Stairlifts.

Q. How much does a stairlift cost?

A. Stairlifts vary in costs depending on the complexity of the staircase. We do not compromise on the quality of our products, whilst still maintaining competitive pricing. We have very good working relationships with our suppliers, allowing our costs to be significantly lower than our competition. Therefore, we can pass these savings on to you. 

 

Q. Do you charge for your surveys & quotations?

 

A. No. Our surveys and quotations are completely free of charge, carried out at a time to suit you. We will attend site to carry out the survey and discuss, in detail, the recommended products that would suit both your needs and requirements. We can then generate a quotation based on this. Usually a quotation can be provided instantly whilst we are on site. If any further designing is required, we would hope to have your quotation to you, within 24hours. 

Q. We haven't heard of your company before, are you new?

A. We are a family run company based in Dartford. We have been trading as a limited company for 4 years. Although this may seem like a short period of time, we have vast knowledge and experience. Working with a large corporate UK leading lift company for 15 years, we have developed a very strong knowledge base on the products we specialise in. Unlike most conventional lift companies, we specialise on certain products and areas of the industry only. This allows us to provide you, with the best experience and knowledge possible. Whilst, still maintaining that specific personal experience that we believe everyone should have. 

Q. How long does it take to install a lift?

A. Typical lead times are: 

 - Stairlifts: We would allow 1 day for installation. This would include removal of existing lift (if applicable). 

 - Through Floor & Platform Lifts: On average, we would allow 3 days for installation, with a 2 man team. This would include removal of existing (if applicable) and all associated works and commissioning. Please note, some installations may only require 2 days, we will make this known on the survey. 

 - Track Ceiling Hoists: We would allow 1 day for installation. This would include removal of existing lift (if applicable)

 - Service & Goods Lifts: Typically, we would allow 3 days for installation, including all associated works and commissioning. Please note* the complexity of some installations may require longer, although this will be made known on the survey. 

 

Q. Are you insured for any unforeseen damages?

 

A. Yes, we have full valid business insurance and extensive public liability insurance in place. Thankfully we have never required the use of it, and we do not intend to either. 

Q. Do you have a showroom or demonstration products?

A. We are currently in the process of building a showroom, at our office premises in Dartford. With easy transport links via; car, train and bus. We would be delighted to showcase our products with you, whilst allowing you to be confident of the product quality we have to offer.  Our showroom is by appointment only, please contact us today to make a booking.

Famous Tower Bridge in the evening, Lond

Contact Us Today for Lift Installations & Repairs

From bespoke design installations to the highest quality of repairs, D.K Lift Services Ltd will exceed your expectations for all your lift and disabled access needs.

 

To enquire about our products and services, please give us a call on  0203 633 8129 and one of our friendly team members will be happy to help.